Privacy Statement

  1. Data protection at a glance

General information

The following advice shall give you a straightforward overview what will happen with your personal data, in case you will visit our website. Personal data are all data, with which you can be personally identified. Detailed information about data protection can be found in our privacy policy, which can be found below this text.

Data collection practice on our website

Who will be responsible for data collection on our website?

Data processing on our website is performed by the website operator. Contact data of the website operator can be found in the imprint of this website.

How do we collect your personal details?

Firstly, your data will be collected on the basis of your information. For instance, data will be collected by information you will enter in a contact form.

Other data will be collected automatically by our IT system when visiting the site. These are in particular technical information (e. g. internet browser, operating system, or time page was accessed). Collection of these data takes place automatically when visiting the site.

How do we use your data?

A part of the data collection takes part to ensure faultless provision of this website. The other part of data may be applied for analysis of user behaviour.

What are your rights concerning your data?

You have the right at any time to obtain information free of charge about origin, recipient, and purpose of collection of your personal data. You also have the right to demand rectification, blocking, or erasing of these data. Hereto and for any further questions you can contact us at any time under the address as found in the imprint section. Furthermore, you have the right of appeal at the supervisory authority.

Under certain circumstances you will also be entitled to demand limitation of processing of your personal data. Further details can be found under “Right for restriction of data processing”.

Analysis tools and third party tools

Upon visiting our website, your surfing behaviour may be assessed. Assessment will be performed mainly by means of cookies and with so called analysis programs. Analysis of your surfing behaviour is generally carried out anonymously; surfing behaviour cannot be used for backtracking. You can claim for objection to this analysis or for hindrance by inactivation of certain tools. Detailed information can be found in our privacy statement.

  1. General notes and mandatory information

Data protection

Website owners take protection of your personal data very seriously. According to legal data protection regulations, as well as on this privacy statement, your personal information will be treated confidentially. By using this site, certain person-related data will be collected. Person-related data are data, with which you can be personally identified. This privacy statement illustrates what kind of information we collect and how we will use it.

We would like to point out, that transmission of data in the Internet (e. g. by communication via e-mail) may have security vulnerabilities. A complete data protection through access of third party is not possible.

Reference to the responsible authority

Responsible authority for data processing on this site is:

Dental Creativ Management GmbH
Breite Straße 16
18055 Rostock

Phone: +49 381 203 55 88
e-mail: info@dcm-hotbond.com

Responsible authority is the natural or legal person, which alone or jointly with others determines the purposes and means of the processing of personal data (e. g. names, e-mail addresses, etc.).

Statutory data protection supervisor

We have appointed a data protection supervisor:

Jennifer Wilken
Breite Str. 16
18055 Rostock

Phone: +49 3812035588
e-mail: info@dcm-hotbond.com

Revocation of consent for data processing

Many data processing operations are only possible with your explicit consent. You are entitled to withdraw a consent given at any time. You can do this through an informal message via e-mail to our institution. Legality of data processing up to the point of withdrawal remains unaffected. 

Right of objection against data collection in specific cases and direct advertising (Art. 21 GDPR)

In case data processing will occur on basis of Art. 6 (1) (e) or (f) GDPR you will have at any time the legal right to object to processing of personal data, due to your particular situation; this is also relevant for profiling based on those provisions. Please refer to our privacy statement for the respective statutory basis for data processing. In event of an objection, your concerned personal data will no longer be processed, unless compelling legitimate grounds for data processing can be detected, where your interests or fundamental rights and freedoms are predominant, or in case processing of data is necessary for the establishment, exercise, or defence of legal claims (objection according to Art. 21 (1) GDPR).

In case your personal data are processed for direct advertising, you will have at any time the legal right for objection to processing of personal data for such advertisement. This is also relevant for profiling to the extent, as far as it is associated with direct advertisement. In case of your contradiction, your personal data will no longer be used for the purposes of direct advertisement (objection according to Art. 21 (2) GDPR).

Right of complaint to the supervising authority

In case of violation against GDPR persons concerned have the legal right to appeal to the supervisory authority in the member state of their habitual residence, their workplace, or the suspected place of infringement. Right of complaint persists without prejudice to other administrative or jurisdictional legal remedies.

Right of data portability

You have the legal right for delivery of data, being automatically processed on the basis of your consent or the performance of a government contract to yourself or a third party in a machine-readable format. If you call for direct data submission to another person in charge, this will be made in so far as it is technically feasible.

SSL- or TLS-encryption

Due to safety reasons and protection of confidential content, like orders or requests you will send to us as website operators, our website uses a SSL-, TLS encryption respectively. Encrypted connection is displayed as change from “http://” to “https://” and a lock icon in the address field of your browser.

In case SSL-, TLS-connection respectively is activated, your data cannot be read by any third party during submission.

Encrypted payments on this website

In case submission of payment details (e. g. bank account number for debiting) is requisite after conclusion of a chargeable contract, these data are required for handling of payments.

Payments performed with all common payment options (Visa/MasterCard or direct debiting) happen exclusively via an encrypted SSL- or TLS-connection. Encrypted connection is displayed as change from “http://” to “https://” and a lock icon in the address field of your browser.

In case SSL-, TLS-connection respectively is activated, your data cannot be read by any third party during submission.

Disclosure, blocking, erasure, and rectification

Within the framework of existing legal regulations, you have the legal right for free information about your stored data at any time, as well as information about their origin, the recipient, and the purpose of data processing. Furthermore, you have the right for disclosure, blocking, erasure, and rectification of these data. Hereto, and for further questions on the subject of personal data you can contact us at any time under the address as mentioned in the imprint.

Right for restriction of processing

You have the legal right to demand restriction of processing of your personal data. For that purpose you can contact us at any time under the address as mentioned in the imprint. Right of restriction shall be applied in the following cases:

  • In case of disputation of correctness of your data, we usually need time for review of the data. You have the legal right for restricted processing of your data during assessment.
  • In case processing of your data have been processed or still are processed unlawfully, you can demand restriction of processing instead of complete erasing complete personal data.
  • If you are requiring your data for the exercise, the defence, or the establishment of your legal rights, although we don´t need your personal data anymore, you can demand restriction of processing instead of complete erasing complete personal data.
  • If you enter an objection according to Art. 21 (1) GDPR, consideration between your and our interests is necessary. As long as it is not determined, whose interests outweigh, you have the legal right to demand restriction of processing of your personal data.

Apart from storage, in case you have restricted processing of your personal data, these data may only be processed with your consent or for the establishment, the exercise, or the defence of legal rights. Furthermore, data may only be processed if legal rights of natural or legal persons are affected, or in case they were processed for reason of a substantial public interest of the European Union, a member nation respectively.

  1. Data collection practices on our website

Cookies

Partially, websites are using so called “cookies”. Cookies will not cause harm to your computer and they do not contain any viruses. Cookies serve only the purpose of making our offer more user-friendly, more effective and safer. Cookies are small text files, which are stored in your browser and placed onto your computer.

Most of our applied cookies are so called “Session Cookies”. They will be automatically be erased at the end of your visit. Other cookies remain on your computer until they will be erased by you. These cookies enable our system to recognise your browser at the next time you visit our site.

You can set up your browser configuration so that you will be informed about the storage of cookies in order to decide if you accept cookies in single cases, to reject them in certain cases or in general, or in order to activate the automatically deletion of cookies when closing the browser. In case cookies were deactivated, functionality of the site may be limited.

Cookies which are required for electronic communication, provision of desired functions (e. g. shopping cart function) respectively, will be stored on basis of Art. 6 (1) (f) DGPR. Website owner has a legitimate interest for the storage of cookies for a technically error-free and optimized supply of his services. Storage of other cookies (e. g. for analysing your surfing behaviour) will be treated separately in this privacy statement.

Server-log-data

Provider of this site collects and stores information in so called “server-log-data”, which were automatically transmitted by your browser. These are:

  • Type and version of browser
  • Utilised operating system
  • Referrer URL
  • Hostname of the accessing computer
  • Time of server enquiry
  • IP-address

A combination of these data with other data sources will not be taken.

Data collection is based upon Art. 6 (1) (f) GDPR. Website owner has a legitimate interest for a technically error-free and optimized presentation of his services. For this reason server-log-files have to be recorded.

Contact form

In case you will use our contact form for requests, all your information in this contact form, including contact details will be stored for further processing of your query, as well as for answering of follow-up questions. We do not pass these data without your explicit assent.

Processing of the entered data in the contact form will exclusively take place with your consent (Art. 6 (1) (a) GDPR). Withdrawal of your consent is possible at any time by sending us an informal notification by e-mail. Legality of data processing up to the point of withdrawal remains unaffected.

Data filled out in the contact form by yourself will be saved until you request deletion, revoke your consent for storage, or the purpose for storage of the data has ceased to exist (e. g. after processing of your inquiry). Mandatory statutory devices – in particular storage periods – remain unaffected.

Requests by e-mail, phone, or fax

In case you will contact us by e-mail, phone, or fax, all personal data (your name and the content of your request) will be stored and processed by us in purpose of the treatment of your request. We do not pass these data without your explicit assent.

Processing of the request will take place on basis of Art. 6 (1) (b) GDPR, as far as your request is related to fulfilment of a contract, execution of pre-contractual measures respectively. In all other cases, processing is based on your consent (Art. 6 (1) (a) GDPR) and/or our legitimate interests (Art. 6 (1) (f) GDPR). This is due to our legitimate interest for effective processing of the requests.

Data, submitted by your contact enquiries remain our property, unless you request deletion, you revoke your consent for storage, or the purpose for storage of the data has ceased to exist (e. g. after processing of your inquiry). Mandatory statutory devices – in particular storage periods – remain unaffected.

Registration on this website

You can register on our website, in order to use additional features of our site. We use data, entered for this purpose, exclusively for the respective offer or services, for which you have voluntarily registered. Requested mandatory details during registration must be answered completely. Otherwise we are entitled to refuse registration.

We will inform you about important changes in delivery range or operationally necessary modifications via the e-mail address you entered during registration.

Processing of data, which were entered during registration process, takes place on basis of your consent (Art. 6 (1) (a) GDPR). You may withdraw your given consent at any time. You can do this through an informal message via e-mail to our institution. Legality of data processing up to the point of withdrawal remains unaffected. 

Data collected upon registration will be stored as long as you are registered at our site, and will be erased afterwards. Mandatory statutory devices concerning storage periods remain unaffected.

Comment function on this website

Besides your commentary, comment function will store information about the date of your comment, your e-mail address, and, in case your post was not submitted anonymously, your username.

Storage periods for comments

Comments as well as the associated data (e. g. your IP-address) will be stored and will remain on our site, until the commentary was completely erased or rather had to be erased for legal reasons (e. g. insulting comments).

Legal basis

Storage of comments takes place on basis of your consent (Art. 6 (1) (a) GDPR). You may withdraw your given consent at any time. You can do this through an informal message via e-mail to our institution. Legality of data processing up to the point of withdrawal remains unaffected. 

Data processing (customer and contract data)

We survey, process, and use personal data only to the extent as it is required for justification, content-related design, or the alteration of legal relationship (inventory data). This is carried out on the basis of Art. 6 (1) (b) GDPR, which permits data-processing in order to fulfil a contract, pre-contractual measures respectively. We survey, process, and use personal data about utilisation of our site (usage data) only to this extent as it is required in order to enable utilization of the service, invoicing respectively.

Surveyed customer data will be erased after completion of the order, termination of business relationship respectively. Mandatory statutory devices concerning storage periods remain unaffected.

Data transmission at the time of contract conclusion fir online shops, distributors, and commercial shipment

We transfer personal data to third parties only when it is necessary in the framework of fulfilling contractual obligations, for instance to the company entrusted with delivering of the products, or the credit institution, assigned with handling payments. Additional transmission of data will not be take place. Additional transmission of data will only be performed in case you have expressly consented to the transfer. Your personal data will not be transmitted to third parties, e. g. for commercial purpose, without your express approval.

Art. 6 (1) (b) GDPR is the basis for data processing, which permits data-processing in order to fulfil a contract, pre-contractual measures respectively.  

  1. Analysing tools and advertisement

Google Analytics

This website utilises functions of the web analysis service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics utilises so called “cookies”. Cookies are small text files, which are stored onto your computer, in order to enable analysis of your use of the website. The information generated by the cookie concerning usage of this website usually will be transmitted to a Google server in the USA and will be stored there.

Storage of Google Analytics cookies and utilisation of this analysis tool take place on basis of Art. 6 (1) (f) GDPR. Website owner has a justified interest on the analysis of user behaviour, in order to optimize both, his web content as well as his advertising.

Anonymization of IP-address

IP-anonymization is activated on this website. Thereby, Google will truncate your IP-address before submission to the US within the member states of the European Union, states being contracting parties to the Agreement on the European Economic Area. Only in exceptional cases full IP-address will be submitted to a Google server in the USA, in order to be truncated there. On behalf of the operator of this site, Google will utilise this information, in order to evaluate your use of the website, to compile reports on website activity, and to provide website operator with other services related to the usage of the website and the internet. IP-address, transmitted by your browser within Google Analytics, will not be merged with other data of Google.

Browser plugin

You can prevent storage of cookies by activating the relevant setting of your browser software; however, we should point out, that in this case you may not be able to use all functions of this website. Furthermore, you can prevent recording information generated by the cookie concerning your utilisation of the website (including your IP-address) and processing of generated data by Google, by downloading and installing a browser plugin under https://tools.google.com/dlpage/gaoptout?hl=de.

Opposition to data collection

You can prevent data collection by Google Analytics by clicking on the following link. An opt-out-cookie will be placed, which will inhibit data collection on future visits of this website Google Analytics deactivation.

Further information on handling of user data by Google Analytics can be found in the privacy statement of Google: https://support.google.com/analytics/answer/6004245?hl=de.

Order management

We have entered into a contract for order processing with Google, and we fully implement the strict requirements of German data protection authorities on utilization of Google Analytics.

Demographic characteristics of Google Analytics

This site utilizes the feature of Google Analytics called “demographic characteristics”. This tool allows compilation of reports, which contain information on age, gender, and interests of website visitors. These data come from interest-related advertising of Google, or visitor data of third-party providers. These data usually cannot be attributed to a particular person. This function can be deactivated at any time by changing the viewing preferences in your Google account. As a second option, data collection by Google Analytics, as outlined in the section “Opposition to data collection”, can be generally prohibited.

Storage duration

Data stored by Google on user-, or event-level, which are linked to cookies, user-ID´s, advertising-ID´s, or (e. g. DoubleClick-Cookies, Android-advertising-ID), will be anonymised or erased after a period of 14 months. Details can be appreciated under the following link: https://support.google.com/analytics/answer/7667196?hl=de

Google AdWords and Google Conversion-Tracking

This site utilizes AdWorks. AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

Within the scope of AdWords we use the so called “Conversion-Tracking” function. By clicking an advertisement placed by Google, a cookie will be set for Conversion-Tracking. Cookies are small text files, which are stored in your browser and placed onto your computer. These cookies become void after 30 days and they are not intended for personal user-identification. In case the user visits certain sites of this website, while the cookie is still valid, it is possible for Google and us to recognize, that the user was directed to this site by clicking the advertisement.

Each customer of Google AdWords will receive another cookie. Cookies cannot be tracked back over the sites of AdWords customers. Information, gathered by the assistance of conversion-cookies serves to create conversion-statistics for AdWords customers, who decided upon using Conversion Tracking. Customers find out total number of users, who were forwarded to a site with Conversion-Tracking by clicking on their advertisement. Though, customers will not receive information for personal identification of the users. In case you dislike participation in tracking, contradiction is possible by simple deactivation of the Conversion-Tracking cookie in the user settings of the respective internet browser. Thereafter you will not be accommodated in Conversion-Tracking statistics.

Storage of conversion cookies and usage of the tracking tool take place on basis of Art. 6 (1) (f) GDPR. Website owner has a legitimate interest for a technically error-free and optimized presentation of his services.

Additional information on Google AdWords and Google Conversion Tracking can be found in the privacy policy of Google under: https://policies.google.com/privacy?hl=de.

You can set your browser up, in order to be informed of cookies, to enable cookies in individual cases, to accept cookies in particular cases or generally, and to activate automatic deletion of cookies when the browser is closed. Deactivation of cookies can affect functionality of this web page.

  1. Plugins and tools

YouTube with advanced data protection

Our website utilizes Plugins of the YouTube-website. Operator of this site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

We use YouTube with an advanced data protection mode. According to statements of YouTube, this mode initiates, that no data of the site-visitors will be stored, unless they will look at the video. Despite advanced data protection mode, data transfer to YouTube partners cannot compulsory be excluded. Independently whether you will be watching a video or not, a connection will be established by YouTube to the Google DoubleClick-network. 

As soon as you are watching a YouTube video on our side, a connection will be established with the YouTube-servers. Thereby, Google server will be advised about the sites you have visited. If you are logged into your Google account, you will facilitate allocation of your surfing behaviour directly to your personal profile. You can avoid this by logging off your YouTube account.

Moreover, by starting a video, YouTube can store diverse cookies on your terminal computer. Via these cookies YouTube will be able to receive information about visitors of our website. This information will be used inter alia in order to record video statistics, to improve usability, and to prevent any type of fraud. Cookies will remain on your computer until you will delete them.

If applicable, further data processing operations, on which we have no influence, may be triggered by starting a YouTube video.

Use of YouTube occurs in the interest for a convenient display of our online service. This represents a legitimate interest according to Art. 6 (1) (f) GDPR.

Further information can be found in the privacy statement of YouTube under https://policies.google.com/privacy?hl=de.

Google Web Fonts

This site utilizes Google Web Fonts for uniform depiction of font styles so called “Web Fonts”, being provided by Google. Google Fonts are installed locally. A connection to Google servers will not be performed.

Google Maps (with informed consent)

This site utilizes by means of an API the map service of Google Maps. Provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Maps is deactivated, when you visit our website for the first time, in order to ensure data protection. A direct connection to Google servers will only be established, in case you will activate Google Maps by yourself (informed consent according to Art. 6 (1) (a) GDPR). Thus, data transmission to Google will be prohibited during first visit of our site.

After activation, your IP-address will be stored by Google Maps. Usually, IP-address will be transmitted to a Google server in the US and stored there. After activation of Google Maps, provider of this site has no influence on data transmission.

Further information can be found in the privacy statement of Google under https://www.google.de/intl/de/policies/privacy/.

  1. Payment providers and resellers

PayPal

On our website, we offer inter alia payment via PayPal Provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter called “PayPal”).

By choosing payment via PayPal, your entered payment data will be transmitted to PayPal.

Transmission of your data will be performed according to Art. 6 (1) (a) (informed consent) and Art. 6 (1) (b) GDPR (processing for fulfilment of a contract). You have at any time the option to withdraw your consent for data processing. Withdrawal of your consent will not affect effectiveness of data-processing operations, being performed in the past.